Customer success new customers often imported from China
Single product: Centrifuge Machine
Volume: 38380 USD
Single buyer (country / type): Australia (retail company)
Customer success: new customers, often imported from China. The buyer sent category inquiry and quotation through global resources in 2014. The customer checked it but did not communicate further. However, at least they learned about our electric vehicle products. In July, 2016, they sent the product inquiry again, and sent the latest quotation information to the customers.
The customer replied that he was interested in the product and wanted to try several sets to give it to his family. But in the middle, we didn't communicate with each other because of some problems. Then we contacted us again. We confirmed that we were the manufacturer by telephone. We communicated 10+ test orders. At the same time, he told him that he would arrange Chinese friends to inspect the factory.
According to the buyer's products and budget and purpose, he offered to recommend some suitable pr